On selected Bridgestone products
This Bridgestone Free Tyre Damage Guarantee is only valid for Bridgestone branded passenger, 4x4 and SUV tyre/-s purchased from
Bridgestone family stores (Supa Quick, Bridgestone Commercial, Bridgestone Mining Solutions and Speedy) as well as Tiger Wheel & Tyre or Tyres & More fitment centers within the boundaries of South Africa and neighbouring countries Namibia and Swaziland. The guarantee is valid for 1 year and is limited to tyre sizes ranging from 17 inch and above only (excl. run flats).
Bridgestone South Africa guarantees to the purchaser of new Bridgestone branded passenger, 4x4 and SUV tyre/-s from 17 inch and above(excl. run flats), purchased from an authorised fitment centers (Bridgestone Commercial, Bridgestone mining solutions , Supa Quick, Speedy, Tiger Wheel and Tyre and Tyres and More ) within the boundaries of South Africa and neighbouring countries; Namibia and Swaziland that for a period of 1 (one) year after the purchase of the tyre/-s (Date reflected on the invoice) should the Bridgestone branded passenger, 4x4 and SUV tyre/-s become unserviceable as a result of road hazards encountered during transit, and due to no fault or defect of the tyre, the tyre/-s will be replaced with the customer only paying for the tread they have used. The purchaser should refer to Bridgestone’s Warranty Policy found at https://s7g10.scene7.com/is/content/bridgestoneeu/website/documents/footer-header/Bridgestone-warranty-policy-2022.pdf should the purchaser wish to know the policy applicable to manufacturing defects or faults found in the tyre.
The Bridgestone Free Tyre damage guarantee is only valid for 1 year from the date of purchase and registration of a new qualifying tyre/-s.
The Bridgestone Free tyre damage guarantee covers Bridgestone branded passenger, 4x4 and SUV tyre/-s from 17 inch and above( excl. run flats) for road hazard damage subject to the state of the usable tread, with the customer only paying for the tread they have used.
“Road Hazards” are cuts, bruises, impact or irreparable punctures, and tyre damage caused by rocks, broken glass, potholes or curbs.
The remaining tread depth will be used to determine the value payable, if any, by the end consumer.
Tyre/-s with a tread depth equal to the tread depth indicator will not be eligible for a claim.
After purchasing your Bridgestone branded passenger, 4x4 and SUV tyres from 17 inch and above (excl. run flats tyres) from an authorized fitment center, request your fitment center to register your tyre/-s. The entire registration process must be completed, including uploading your invoice. The qualifying tyre/-s need to be registered within 7 days of purchase, once 7 days have lapsed the tyres no longer qualify to be registered.
In order for the fitment center to assist you with completing your registration they will require the following information; this information is mandatory.
Once the fitment center has submitted your information on the system you will receive an OTP via SMS and email, this OTP is required to complete the registration. Once the registration is complete, the registration is uploaded onto an online database in real-time. You will then receive a confirmation SMS, and an email with your unique TDG code from Bridgestone, keep this information safe as it will be required when you need to claim for your tyre.
If all sections on the new guarantee registration are not completed in full and correctly, including the invoice upload, the registration will not be valid.
Should your registered Bridgestone branded passenger, 4x4 and SUV tyres from 17 inch and above (excl. run-flat tyres) become damaged by a road hazard during transit, return to the fitment center where you purchased your tyre/-s, however, if this is not possible then visit your nearest authorised fitment center that is part of the same network of stores where the original purchase was made.
The Assessment procedure is as follows:
NB: Without a completed and valid registration, claims will not be recognised.
The guarantee is void if the tyre/-s have not been properly maintained. Proper care is necessary to obtain maximum use from a tyre and to ensure driver safety on the road. Making it a habit to check your tyre/-s could save you money and even your life.
Customers should do the following:
7.1. Tyre/-s damaged due to incorrect usage and damage caused by vehicle mechanical defects, and flat spots caused by hard
7.2. Bridgestone run flat tyre/-s
7.3.Tyre/-s damaged during an accident/collision
7.4. Tyre/-s that have not been adequately maintained
7.5. Tyre/-s that have been transferred to another vehicle.
7.6. Tyre/-s that are not correctly registered on the TDG portal
7.7. No registration appears on the system
7.8. Tyre/-s with a tread depth that is level with the tread wear indicator.
7.9. Tyre/-s that exceed the 1 year period after the purchase date on the original invoice
7.10. Loose tyre/-s and tyre/-s in storage that are not linked to a registered vehicle
8.1. The participating fitment centers are Bridgestone Commercial, Bridgestone Mining Solutions, Supa Quick, Speedy, Tiger Wheel and Tyre and Tyres and Purchases made from other fitment center/networks will not qualify for the guarantee.
8.2. The territories covered by this tyre damage guarantee are South Africa, Namibia and Swaziland, tyre/-s purchased outside of these territories may not be registered
8.3. The credit amount cannot be exchanged for cash and can only be used towards a Bridgestone replacement tyre/-s.
8.4. This Tyre Damage Guarantee is only valid for a period of 1 (one) year. If damage occurs after this period, the tyre/-s will no longer be covered by the tyre damage guarantee
8.5. The credit amount will be calculated in the currency of the country in which the claim is taking place and it excludes VAT.
8.6. Bridgestone South Africa may change or abandon this guarantee from time to time
8.7. Registration should be done no later than 7 days after the purchase
8.8. It is mandatory to attach a clear picture of the invoice. A registration will not be complete without an invoice
8.9. In the event that there is no stock available for the replacement tyre/-s as confirmed with a Bridgestone representative, a cash refund will be given that is equivalent to the adjustment value of the tyre/-s based on the tread used
8.10. The adjustment credit cannot be transferred to a store that is not part of the TDG fitment centers network
8.11. The tyre damage guarantee covers irreparable damage, in the event where the tyre/-s has a repairable puncture, the tyre/-s should be repaired and a claim must not be processed
8.12. A claim cannot be processed if there is no invoice included on the registration
8.13. The vehicle registration number is required to complete a registration and tyre/-s should only be fitted on the vehicle linked to the registration.
8.14. 1 year cover remains applicable whether the tyres were in use or not.
8.15. The triple guarantee pay-out value is dependent on the size and value of the replacement tyre/-s. The tread depth will be measured, and based on our findings Bridgestone will issue a credit amount up to a maximum value of R3000.00.
1. How long is the Tyre Damage Guarantee valid for?
The Bridgestone Tyre Damage Guarantee is valid for 1 year from date of purchase.
2. Are all Bridgestone tyre/-s covered by the Tyre Damage Guarantee?
No. Only passenger, 4X4 and SUV tyre/-s with a rim diameter of 17 inch and above are covered (excl. run flats tyres)
3. When does the Guarantee cover take effect?
Your tyre/-s will be covered by the Bridgestone SA TDG once they have been registered
4. Can an invoice be used in the case where no TDG registration Number is available?
In the case where the customer has lost their unique TDG code, their phone number, vehicle registration or email, can be used to retrieve their details from the portal if a registration was completed for the tyre/-s in question, however if there was no registration completed then those tyre/-s are not covered.
5. Will BSAF honour a TDG claim on tyre/-s that has been repaired during the guarantee period?
Yes. BSAF will honour the TDG claim if the tyre/-s has previously been repaired during the guarantee period.
6. What happens if my tyre/-s were registered on the lifetime guarantee?
Previously registered Bridgestone Ecopia tyre/-s will keep their lifetime TDG
7. How long does the claim process take?
Once the tyre/-s has been assessed and credit due to you calculated, you can immediately purchase a replacement Bridgestone tyre/-s.
8. Is mechanical wear covered?
No. The Tyre Damage Guarantee only covers tyre/-s that are damaged by road hazards during transit.
9. Where can I make a claim?
In the event where your tyre/-s gets damaged by a road hazard try and return to the fitment center where you purchased your tyre/-s, however if this is not possible then visit your nearest authorised fitment center that is part of the same network of stores where the original purchase was made
10. If my tyre/-s gets damaged whilst I am outside the country can I still claim?
Yes. You can claim for tyre/-s in any of these countries Namibia and Swaziland provided there is a fitment center in that country.
11. Can I still claim for my tyre/-s if the fitment center I purchased my tyre/-s at didn’t register my tyre/-s?
No, you cannot claim for a tyre/-s that was never registered. The responsibility is on you as the consumer to ensure that you’re the fitment center registers your tyre/-s are after purchasing.
12. Should a claim be processed if a tyre/-s has a repairable puncture?
No, the cover is for irreparable damage, in an instance where a tyre/-s can be repaired a claim should not be processed
13. Can I get my adjustable credit as a cash refund?
No, the adjustable amount is NOT exchangeable for cash
14. Can I use my adjustment credit to buy a different tyre/-s brand?
No. The adjustment credit can only be used towards purchasing new Bridgestone tyre/-s
15. Can the adjustment credit be transferred to any store that sells Bridgestone tyre/-s?
No. The adjustment credit can only be used at a Supa Quick, Speedy, Bridgestone Commercial, Bridgestone Mining Solutions, Tiger Wheel & Tyre and Tyres and more and can only be used towards the purchase of a Bridgestone tyre.